Privacy policy

Last updated: 15/10/2025

At LUMIQ Labs, we value your privacy as much as we value your trust. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website (the "Site").

Information We Collect

When you visit our Site, we automatically collect certain information about your device (like your browser type, IP address, and time zone). When you make a purchase, we also collect your name, billing address, shipping address, payment details, email address, and phone number.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Communicate with you (order updates, customer support)
  • Screen for potential risk or fraud
  • Improve our website and customer experience
  • Send you marketing communications (with your consent)
  • Measure and improve our advertising campaigns

Third-Party Advertising and Analytics

We use TikTok Pixel and other advertising tools to track your interactions with our ads and website. This helps us measure ad performance and show you relevant content. TikTok may collect information about your device, browsing activity, and interactions with our ads. For more information about TikTok's data practices, visit TikTok's Privacy Policy at https://www.tiktok.com/legal/privacy-policy.

Sharing Your Information

We never sell or rent your personal data. We may share it only with trusted third parties who help us operate our store—such as Shopify (our ecommerce platform), payment processors, shipping providers, and advertising partners like TikTok. All partners are required to protect your information and comply with privacy regulations.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your shopping experience, remember your preferences, analyze website traffic, and deliver targeted advertising. You can disable cookies anytime through your browser settings, but this may affect certain features of our Site.

Marketing Communications

With your consent, you may receive promotional emails or SMS messages from us. You can unsubscribe at any time by clicking the unsubscribe link in our emails or replying STOP to text messages.

Health and Skincare Information

While we do not collect medical information, any skin concerns or conditions you share with us voluntarily are treated as sensitive information and handled with appropriate care and confidentiality.

Age Requirements

Our Site and products are intended for users 18 years and older. We do not knowingly collect personal information from children under 13 without parental consent. If you are between 13 and 18, please obtain parental consent before using our Site.

International Data Transfers

Your information may be transferred to and processed in countries outside your residence, including the United States. We ensure appropriate safeguards are in place to protect your data during international transfers.

Your Rights

Depending on your location, you may have the following rights:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Opt-out of the sale or sharing of your personal information
  • Opt-out of targeted advertising
  • Limit the use of your sensitive personal information
  • Request a copy of your data in a portable format

State-Specific Privacy Rights

California Residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have specific rights regarding your personal information. You may request to know what personal information we collect, use, disclose, and sell. You have the right to opt-out of the sale or sharing of your personal information and targeted advertising.

Virginia, Colorado, Connecticut, and Utah Residents: You have the right to confirm whether we process your personal data, access your personal data, correct inaccuracies, delete your personal data, obtain a copy of your personal data, and opt-out of targeted advertising and the sale of personal data.

To exercise these rights, contact us at info@lumiquelabs.com. We will not discriminate against you for exercising your privacy rights.

Data Retention

We keep your order information for our records unless and until you ask us to delete it. We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this policy from time to time to reflect business or legal changes. The latest version will always be available on this page. We encourage you to review this policy periodically. Your continued use of our Site after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us at:

Email: info@lumiquelabs.com