Terms of service
Last updated: 15/10/2025
Welcome to LUMIQ Labs
By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.
Acceptance of Terms
By using our Site, placing an order, or accessing our services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this Site.
Age Requirement
You must be at least 18 years old to make a purchase from our Site. By placing an order, you confirm that you are of legal age. If you are between 13 and 18, you may browse our Site with parental consent but must have a parent or guardian complete any purchases.
General Conditions
LUMIQ Labs reserves the right to refuse service, update product information, or modify pricing at any time. All content on this Site—including text, images, and product descriptions—is owned by LUMIQ Labs and may not be copied or reused without permission.
Account Registration
When you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information and to update it as necessary. You must notify us immediately of any unauthorized use of your account.
Product Accuracy
We do our best to display our products as accurately as possible. However, variations in color or texture may occur due to screen differences or small batch production. Product descriptions, images, and specifications are subject to change without notice.
Product Use and Safety
Our skincare products are intended for external use only. We strongly recommend performing a patch test before full application. Discontinue use if irritation occurs. LUMIQ Labs products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have specific skin concerns or medical conditions, consult a dermatologist or healthcare professional before use.
Pricing & Availability
All prices are listed in USD and subject to change without notice. We reserve the right to modify prices at any time. The price charged will be the price displayed at the time you place your order. In rare cases, items may go out of stock after you place your order; if that happens, we'll notify you and refund you immediately.
Orders and Payment
By placing an order, you are making an offer to purchase products. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity. Payment must be received before orders are processed. We accept major credit cards and other payment methods as displayed on our Site. All payment processing is handled securely through third-party payment processors.
Shipping and Delivery
We ship to addresses within the United States and internationally (where available). Shipping times are estimates and not guaranteed. LUMIQ Labs is not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control. Risk of loss and title for products pass to you upon delivery to the carrier.
Returns and Refunds
Please refer to our Return Policy for detailed information about returns, exchanges, and refunds. Generally, we accept returns of unopened products within 30 days of delivery. Due to the nature of skincare products, opened items may not be eligible for return unless defective.
Advertising and Promotions
We may advertise our products on social media platforms including TikTok, Instagram, and Facebook. By interacting with our advertisements or clicking through to our Site, you acknowledge that these platforms may collect data about your interaction as described in their respective privacy policies and our Privacy Policy.
User Content and Reviews
If you submit reviews, comments, photos, or other content to our Site or social media, you grant LUMIQ Labs a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display such content for marketing and promotional purposes. You represent that you own or have permission to share any content you submit and that it does not violate any third-party rights.
Intellectual Property
All content on this Site, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of LUMIQ Labs and protected by United States and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.
Prohibited Uses
You agree not to use our Site for any unlawful purpose or in any way that could damage, disable, or impair our Site. Prohibited activities include but are not limited to:
- Impersonating any person or entity
- Interfering with or disrupting the Site or servers
- Attempting to gain unauthorized access to our systems
- Using automated systems or software to extract data from the Site
- Reselling our products without authorization
- Making false or misleading claims about our products
Limitation of Liability
LUMIQ Labs products are formulated for safe topical use. However, every skin type is unique. We recommend patch-testing before full use. LUMIQ Labs shall not be held liable for any indirect, incidental, consequential, or punitive damages related to product use or website access, including but not limited to allergic reactions, skin irritation, lost profits, or data loss, even if we have been advised of the possibility of such damages.
To the maximum extent permitted by law, our total liability to you for any claims arising from your use of our products or Site shall not exceed the amount you paid for the product(s) in question.
Indemnification
You agree to indemnify, defend, and hold harmless LUMIQ Labs, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to your violation of these Terms or your use of our products or Site.
Third-Party Links
Our Site may contain links to third-party websites or services (including social media platforms and payment processors). We are not responsible for the content, privacy practices, or terms of these third-party sites. Your use of third-party sites is at your own risk.
Disclaimers
Our Site and products are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that our Site will be uninterrupted, secure, or error-free, or that defects will be corrected. We make no warranties regarding the results that may be obtained from using our products.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver
Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to this page. Your continued use of the Site after changes constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the United States and the state in which LUMIQ Labs operates, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our Site shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law. You waive any right to a jury trial or to participate in a class action lawsuit.
Contact Information
If you have any questions about these Terms, please contact us at:
Email: info@lumiquelabs.com
Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published by us on the Site, constitute the entire agreement between you and LUMIQ Labs regarding your use of the Site and supersede all prior agreements and understandings.
