Shipping policy

Last updated: 15/10/2025

At LUMIQ Labs, we want to get your skincare products to you safely and quickly. Here's everything you need to know about our shipping process.

Where We Ship

LUMIQ Labs currently ships within the United States only, including:

  • All 50 U.S. states
  • Washington D.C.
  • U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)

We do not currently ship to P.O. boxes, APO/FPO/DPO military addresses, or international destinations. We hope to expand our shipping options in the future.

Processing Time

Orders are typically processed within 2–3 business days after purchase (Monday through Friday, excluding federal holidays). During peak periods, promotional events, or holidays, processing may take a bit longer—up to 5 business days.

Please note: Processing time is separate from shipping time. Your order must be processed before it ships.

What "Processing" Means

During processing, we:

  • Verify your payment information
  • Check product availability
  • Carefully pack your items
  • Prepare your order for shipment

Shipping Time

Once your order is processed and ships, delivery times are as follows:

Standard Shipping

3–7 business days after processing. This is our default shipping method and is available for all orders.

Expedited Shipping

2–3 business days after processing (if available at checkout). Expedited shipping must be selected at checkout and incurs additional fees.

Priority/Express Shipping

1–2 business days after processing (if available at checkout). Express shipping must be selected at checkout and incurs additional fees.

Important: Shipping times are estimates and not guaranteed. Business days do not include weekends or federal holidays. Actual delivery times may vary based on your location and carrier delays.

Tracking Your Order

You'll receive an email with tracking information as soon as your order ships. This email will include:

  • Your tracking number
  • A link to track your package
  • The shipping carrier (USPS, UPS, or FedEx)
  • Estimated delivery date

Please allow up to 24 hours after shipment for tracking information to update in the carrier's system.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight and size
  • Delivery destination
  • Selected shipping method

Free Shipping

We occasionally offer free shipping promotions on orders over a certain amount. These promotions will be clearly displayed on our website and apply automatically at checkout when qualified.

Shipping Carriers

We partner with trusted carriers to deliver your order:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

The carrier for your order is selected based on your location and the most efficient delivery method. You cannot choose a specific carrier, but you can select your preferred shipping speed at checkout.

Shipping Address

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error in your shipping address after placing your order, contact us immediately at info@lumiqlabs.com. We will attempt to update the address if your order has not yet shipped, but we cannot guarantee changes once processing has begun.

Address Verification

Our system may flag incomplete or unverified addresses. If this occurs, we will contact you to confirm your address before shipping.

Order Changes or Cancellations

We begin processing your order immediately to ensure fast delivery. If you need to modify or cancel your order, please email us at info@lumiqlabs.com within 24 hours of placing your order.

Once an order has been processed and shipped, it cannot be cancelled. You will need to follow our return process once you receive the item. Please see our Refund & Return Policy for more information.

Multiple Items in One Order

If you order multiple items, they will typically ship together in one package. In rare cases, items may ship separately if they are located in different warehouses. You will receive separate tracking numbers for each shipment.

Order Confirmation

After placing your order, you will receive an order confirmation email with:

  • Your order number
  • Items ordered
  • Shipping address
  • Order total

If you do not receive a confirmation email within 1 hour, please check your spam folder or contact us at info@lumiqlabs.com.

Delivery Issues

Lost Packages

If your tracking information shows your package as delivered but you have not received it, please:

  1. Check with neighbors or household members
  2. Look around your delivery location (porches, mailboxes, building offices)
  3. Wait 24-48 hours, as sometimes carriers mark items as delivered prematurely
  4. Contact us at info@lumiqlabs.com if you still cannot locate your package

We will work with the shipping carrier to investigate. Once the carrier confirms the package is lost, we will send a replacement or issue a refund.

Damaged Packages

If your package arrives damaged, please contact us right away at info@lumiqlabs.com within 7 days of delivery. Include:

  • Your order number
  • Photos of the damaged package and items
  • Description of the damage

We will investigate and resolve the issue quickly by sending a replacement or issuing a refund at no additional cost to you.

Delayed Packages

While rare, packages may be delayed due to weather, carrier issues, or other unforeseen circumstances. If your package has not arrived within the estimated delivery window:

  1. Check your tracking information for updates
  2. Wait 2-3 additional business days, as delays can occur
  3. Contact us at info@lumiqlabs.com if your package is significantly delayed

We will contact the carrier on your behalf and work to resolve the issue.

Weather and Natural Disasters

In the event of severe weather or natural disasters, shipping carriers may experience delays. We will do our best to keep you informed of any known delays affecting your area.

Incorrect Items Shipped

If you receive the wrong item, please contact us immediately at info@lumiqlabs.com with your order number and photos of the incorrect item. We will arrange to send the correct item at no additional charge and provide a prepaid return label for the incorrect item.

Holidays and Peak Seasons

During major holidays (Black Friday, Cyber Monday, Christmas, etc.), order volumes increase significantly. We recommend:

  • Ordering early to ensure delivery by your desired date
  • Allowing extra time for processing and shipping
  • Selecting expedited shipping for time-sensitive orders

Holiday shipping deadlines will be posted on our website and social media channels.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, multiple failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

Customer Responsibilities

As a customer, you are responsible for:

  • Providing an accurate and complete shipping address
  • Being available to receive packages or arranging a safe delivery location
  • Inspecting packages upon delivery and reporting damage within 7 days
  • Contacting us promptly if there are issues with your order

Contact Us

If you have questions about shipping or need assistance with your order, please contact us:

Email: info@lumiqlabs.com

We typically respond to all inquiries within 24-48 hours during business days.